24/7 Official Support · Bundle ID: net.xkol.app

Technical Support & Account Assistance

1. Direct Support Channels

Need help with XKOL? Our engineering and customer support team responds within 24 hours:

  • Support Email: [email protected]
  • Service Status: All global API gateways and multi-region nodes are operational (99.95% SLA).

2. How to Delete Your Account (Self-Service)

In accordance with Apple App Store Guideline 5.1.1(v), you can permanently delete your account directly within the app:

  1. Open the app and sign in to your account.
  2. Navigate to Profile -> Settings -> Delete Account.
  3. Confirm permanent deletion. Session credentials and server-side personal profile data are revoked immediately.

3. Restore Purchases & Acceptable Use

Digital memberships or credits purchased via Apple In-App Purchase can be restored anytime using the Restore Purchases button on the membership screen. Users agree to abide by applicable laws and community safety standards.

7×24 官方客户支持 · 应用包名：net.xkol.app

技术支持与账户服务中心

1. 官方支持联系方式

如在使用 XKOL 过程中遇到任何问题，我们的技术团队将在 24 小时内响应：

  • 官方支持邮箱：[email protected]
  • 全球节点状态：亚太与全球加速网关全天候正常在线运行。

2. 应用内自助注销账号指引（Apple 5.1.1(v)）

您可随时在应用内自助完成永久账号注销：

  1. 打开应用并登录您的账号；
  2. 前往 我的 -> 设置 -> 注销账号；
  3. 确认注销后，本地安全存储凭证将立即清空，服务端个人身份资料即刻吊销。

3. 恢复购买与合规使用准则

通过 Apple 应用内购买（IAP）开通的数字权益，可随时在会员/算力页面点击“恢复购买 (Restore Purchases)”同步权益。请遵守当地法律法规与社区文明公约。